FREQUENTLY ASKED QUESTIONS

No, that is not possible. We work with automated logistics and can only ship.

No, Fanatec advertises on our website and we have no physical stock. Fanatec has no retailers worldwide. So fanatec can only be ordered from fanatec itself.

No we do not have a physical store we are strong online and can advise you well by phone.

We have free shipping on some products within the Netherlands and Belgium. Some products heavy or large products go by weight.

To keep it fun for all of us, we do not offer free returns. Only when a product is defective within 30 days we will cover the return costs. We can provide you with a return label or you can choose to arrange this yourself. The cost of return depends on the size of the order, the number of products and the country of return.

Your cooling off period is 30 days from the day you received your order. After that, you have another 14 days to return your product. We always recommend keeping the shipping receipt.

We use many payment options. Ideal, paypal, credit card, and even pay in arrears or installments. There are no additional costs associated with the payment provider. In3 installments you pay without interest via in3 or Klarna.

When it is physically in stock and the items are small and handy? Then for the Netherlands and Belgium on weekdays before 23:45 hours, ordered tomorrow! For all other countries same day shipping! Transit time takes about 3 to 5 business days for most European countries.
Sent from our warehouse Gorichem!

When it is a large package is the and physically present in our warehouse Den Bosch? Then it is on working days ordered before 22:00 hours, tomorrow at home! (Netherlands and Belgium) for all other Eu countries it is shipped the same day. The transit time is then 3 to 5 working days!

We also deliver products directly from our supplier, these can be recognized by the longer delivery time indicated on the product!

When it says available on back order please contact us info@simracewebshop.com

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