GUARANTEE

Simracewebshop sells a lot, a lot. What we don’t sell is ‘no’. What we also do not sell are faulty products. Does your product unexpectedly turn out to be defective? Then you can be sure that we will solve this for you. We always follow the law.* What does this mean? Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. The manufacturer’s warranty and additional guarantees from Simracewebshop do not affect the consumer’s statutory rights. Are you not entirely sure whether the warranty conditions cover your product’s defect? Please get in touch with us. Then we help right away!

It may differ per product whether a one or two year manufacturer’s warranty is given. We refer you to the product page if you want to check how much warranty your product has! On the product page, you can see how many years your product has a warranty in the specifications. A two-year warranty covers electrical items and Wheel Stand Pro and Race Seats (with the exception of RSeat) are covered by a one-year warranty. You can find out whether this applies to the specifications on the product page. Do you have a defect and do you want to report this? Click on the button below to go to that page.

DEFECTIVE, RETURN OR EXCHANGE
Service from Simrace webshop

Are you not completely satisfied with your purchase or is your item defective? Then we find that very annoying. We are therefore happy to help you with a solution. A promise is a promise. You can of course expect that from us.

Do you have a defect?
We are very sorry that your ordered item has broken down. Of course, you can expect us to solve this problem and we will. You are of course free to choose a solution provided by the manufacturer. Are you still within the warranty period and is it a defect that happened through no fault of your own? Get in touch with our contact form!

Do you want to know how the return process works? Then scroll down.

Are you returning a defective product? Then this must meet the following condition:
– The item must be returned to us in its entirety. All parts that were in the box of the item must also be sent along. Is it no longer complete? Then the warranty expires through the manufacturer.

Is the ordered product not to your liking?
We understand that if you order a product online, you must first test the effect to know whether you like it. We don’t mind if a product is tested first. We do ask you to handle it with care. Do you not like the product after testing? We give our customers 14 days to return a product. Once a return has been made, you will have another 14 days to return the product. Do you want to return a product or entire order? Contact us via our contact form!

Do you want to know how the return process works? Then scroll down.

Are you returning a product? Then it must meet the following conditions:
– If reasonably possible, please return it in its original condition. You are liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
– If the product is damaged, 75% of the product will be refunded to you
– If you have used our paid shipping methods, we cannot refund them. Only the costs of the ordered product(s) will be refunded to you.

For some products, different return conditions apply.

What does the return process look like in the event of a defect?
You can contact us via the FAQ & contact.

What does the return process look like for returns? (The Netherlands)
You can submit a return request at the bottom of our website, this goes through our shipping service. When you enter your order number with your zip code, you will automatically be given the opportunity to make a return label. We will deduct the costs from your refund afterwards. The costs are standard € 6.95 incl. 21% VAT via post NL. When your order is not found in this system? Then your order has not been sent via this service and you can return your order yourself via PostNL. For this, you need to notify us via the contact form. we advise you to enclose your original invoice. The return period is 14 working days! after the report, you have another 14 working days to actually return your product to us.

Orders via a gift card 
Have you placed an order with a gift card and do you want to return the product? The amount is, like all other payment options, credited via the same method as was paid. This means that we can only transfer the amount of a gift card back to the card. If you no longer have the gift card, you will receive a credit at our webshop.

Our service again at a glance
– Is the article not as expected? Then you get your money back. You do not have to give a reason for this.
– You can register the product to return it up to 14 days after receipt of your order. After this notification you have another period of 14 days for the actual return
– You have a minimum 1 year warranty on all our products.
– After consultation with each other, have we decided to exchange your product? Then you usually have a new product at home the next day.
– Do you get your money back? Then we will transfer your money back to your account within 5 working days.
– Do you have a product that is defective? Then in 90% of the cases you will have a working product at home within 14 days.

Complaints
Did something not go as you expected or do you have a complaint about our services? We’d love to hear about it and use this feedback to improve our service. We also request that you contact our customer service if you have any complaints about the product. We can often offer many solutions to solve a problem. Complaints can also be submitted by email. The e-mail can be sent to rma@simracewebshop.com or you can contact us by telephone on 0639587182. We will contact you within 2 working days to discuss the content of the complaint. We will always send a confirmation that we are processing the complaint! Are you not satisfied with the handling of your complaint?

reflection period
At simracewebshop we think it is quite normal that you can view your purchase whether it meets your requirements.

Status of your return
We would like to keep you informed. Not only do we like to keep you informed about your order, but we also like to inform you about the status of your return.

Part compensation
Even if you have used your product a little too much ‘within the reflection period’, we will of course not let you hang.

Dispute mediation

“It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing [info@simracewebshop.com]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not yet being handled elsewhere, you are free to deposit your complaint via the platform of the European Union.”

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