Warranty, returns & complaints

GUARANTEE

Simracewebshop sells a lot, a lot. What we don’t sell is ‘no’. What we also do not sell are faulty products. Does your product unexpectedly turn out to be defective? Then you can be sure that we will solve this for you. We always follow the law.* What does this mean? Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. The manufacturer’s warranty and additional guarantees from Simracewebshop do not affect the consumer’s statutory rights. Are you not entirely sure whether the warranty conditions cover your product’s defect? Please get in touch with us. Then we help right away!

It may differ per product whether a one or two-year manufacturer’s warranty is given. We refer you to the product page if you want to check how much warranty your product has! On the product page, you can see how many years your product has a warranty in the specifications. A two-year warranty covers electrical items and Wheel Stand Pro and Race Seats (with the exception of RSeat) are covered by a one-year warranty. You can find out whether this applies to the specifications on the product page. Do you have a defect and do you want to report this? Click on the button below to go to that page.

DEFECTIVE, RETURN OR EXCHANGE

Are you not completely satisfied with your purchase or is your item defective? Then we find that very annoying. We are therefore happy to help you with a solution. A promise is a promise. You can of course expect that from us.

Do you have a defect?
We are very sorry that your ordered item has broken down. Of course, you can expect us to solve this problem and we will. You are of course free to choose a solution provided by the manufacturer. Are you still within the warranty period and is it a defect that happened through no fault of your own? Get in touch with our contact form!

Do you want to know how the return process works? Then scroll down.

Are you returning a defective product? Then this must meet the following condition:

• The item must be returned to us in its entirety. All parts that were in the box of the item must also be sent along. Is it no longer complete? Then the warranty expires through the manufacturer.

Is the ordered product not to your liking?

• We understand that if you order a product online, you must first test the effect to know whether you like it. We don’t mind if a product is tested first. We do ask you to handle it with care. Do you not like the product after testing? We give our customers 30 days to return a product. Once a return has been made, you will have another 14 days to return the product. Do you want to return a product or entire order? Contact us via our contact form!

Do you want to know how the return process works? Then scroll down.

Are you returning a product? Then it must meet the following conditions:

• If reasonably possible, please return it in its original condition. You are liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
• If the product is damaged, 75% of the product will be refunded to you
• If you have used our paid shipping methods, we cannot refund them. Only the costs of the ordered product(s) will be refunded to you.

For some products, different return conditions apply.

What does the return process look like in the event of a defect?
You can contact us via the FAQ & contact.

Orders via a gift card 
Have you placed an order with a gift card and do you want to return the product? The amount is, like all other payment options, credited via the same method as was paid. This means that we can only transfer the amount of a gift card back to the card. If you no longer have the gift card, you will receive a credit at our webshop.

Our service again at a glance

•  Is the article not as expected? Then you get your money back. You do not have to give a reason for this.
• You can register the product to return it up to 30 days after receipt of your order. After this notification you have another period of 14 days for the actual return
• You have a minimum 1 year warranty on all our products except wear and tear products like spings.
• After consultation with each other, have we decided to exchange your product? Then you usually have a new product at home the next day.
• Do you get your money back? Then we will transfer your money back to your account within 5 working days.
• Do you have a product that is defective? Then in 90% of the cases you will have a working product at home within 14 days.