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🚚 Due to high demand at our warehouse and shipping carriers, your order may take longer to arrive than usual. 🕒 Order early to make sure your package arrives on time!
🚚 Due to high demand at our warehouse and shipping carriers, your order may take longer to arrive than usual. 🕒 Order early to make sure your package arrives on time!
+31 (0) 85 200 6202 info@simracewebshop.com Mon - Fri: 9:00 - 18:00 WhatsApp 24/5 NL Warehouse B2B signup Technical Service

Shipping and VAT Policy

Shipping Costs

Shipping costs are automatically calculated based on the total weight of your order and the destination country.
The total shipping cost will be displayed in your shopping cart and during checkout.

VAT Exemption for EU Businesses

Businesses with a valid VAT number are eligible for VAT exemption.
To qualify, the order must be shipped to the billing address of the company, which must match the address registered in the VIES system.

If the VIES system does not display the company address, additional proof of registration must be provided, such as:

  • An official extract from the Chamber of Commerce

  • A VAT registration certificate

Would you like to benefit from VAT-exempt purchases?
You can easily register your company through the following form:
👉 B2B Registration Form

Orders Within the EU

Since June 2021, online stores are required to charge VAT based on the VAT rate of the customer’s EU country of destination.
As a result, our sales prices may vary depending on the destination country.

Below is a table showing the standard VAT rates currently applicable within the European Union:

Country Standard VAT Rate
Austria 20%
Belgium 21%
Bulgaria 20%
Croatia 25%
Cyprus 19%
Czech Republic 21%
Denmark 25%
Estonia 22%
Finland 24%
France 20%
Germany 19%
Greece 24%
Hungary 27%
Ireland 23%
Italy 22%
Latvia 21%
Lithuania 21%
Luxembourg 17%
Malta 18%
Netherlands 21%
Poland 23%
Portugal 23%
Romania 19%
Slovakia 20%
Slovenia 22%
Spain 21%
Sweden 25%

Note: Some countries apply reduced VAT rates to specific goods or services.
The above rates reflect the standard VAT rates applicable to sim racing products and accessories.

Export by Tourists

If you are visiting the Netherlands or another EU country, we can ship your order directly to your hotel.
Please place your order in advance to ensure timely delivery.
VAT is charged based on the country of destination.

Once you have left the European Union, you can reclaim the Dutch VAT through:

  • vatfree.com, or

  • A Global Blue office at your departure airport.

Orders from Non-EU Customers

We are a European company based in the Netherlands, and all orders are shipped from the Netherlands.
For deliveries outside the European Union, the Incoterm DAP (Delivered at Place) applies.

This means:

  • No VAT is charged during checkout.

  • The customer is responsible for paying import duties, local VAT, and customs clearance fees upon arrival in their country.

  • These fees can be easily settled with the carrier.

Orders to non-EU countries are shipped via UPS or FedEx.
Orders placed before 11:00 AM (CEST) on a business day are usually shipped the same day.
Orders placed after 11:00 AM will be handed over to the carrier on the next business day.

💰 Customs & VAT Overview – Non-EU Countries

Item Description Who Pays? Note / Example
Product Price The price listed on SimRaceWebshop.nl (excl. VAT). Customer No Dutch VAT is charged outside the EU.
Shipping Costs Costs for transport to the destination country. Customer Displayed at checkout.
Import Duties (Customs Fees) Percentage based on product category and country of import. Customer e.g., sim racing hardware ≈ 0–5% of goods value.
VAT / Sales Tax of Destination Country Local tax applied by customs upon import. Customer e.g., 20% UK, 10% Australia, 7% Switzerland.
Clearance / Handling Fees Fees charged by the carrier (DHL, FedEx, PostNL International) for customs processing. Customer Usually €10–€25 depending on the carrier.
Total on Delivery Sum of product + shipping + import duties + local VAT + clearance fees. Customer Paid before delivery.

📦 Example (Indicative)

Country Product Value Shipping Import Duty (3%) Local VAT Approx. Total on Delivery
Switzerland € 1,000 € 35 € 30 7% = € 73.50 € 1,138.50
United Kingdom € 1,000 € 35 € 50 20% = € 217 € 1,302
United States € 1,000 € 70 € 0 Varies by state ± € 1,070 + local tax


VAT Refund

  • Netherlands: You can claim your VAT refund through vatfree.com.

  • Other EU countries: Visit a Global Blue office at the airport of departure to reclaim your VAT.

Carriers

We partner with the following reliable carriers:

  • PostNL

  • DPD

  • DHL

  • UPS & UPS Express

  • FedEx

Carrier Pickup Times

On business days, packages are collected at the following times:

  • PostNL, DPD, and DHL: after 23:59 (CEST)

  • UPS and FedEx: before 12:00 PM (CEST)

Note:
If you select UPS or FedEx and place your order after 11:00 AM (CEST), your shipment will be transferred to the carrier on the next business day.

Estimated Delivery Times

Country Estimated Delivery (Business Days) Note
Netherlands 1–2 Usually next-day delivery
Belgium 1–2 Usually next-day delivery
Germany 1–3
France 1–3
Austria 2–3
Italy 2–3
Spain 3–5
Portugal 3–5
United Kingdom 3–5
Switzerland 3–5
Poland 2–3
Sweden 3–5
Denmark 3–5
Finland 3–5
Norway 3–5
Czech Republic 3–5
Hungary 3–5
Croatia 3–5
Romania 3–5
Slovenia 3–5
Slovakia 3–5
Estonia 3–5
Latvia 3–5
Lithuania 3–5
Bulgaria 3–5
Luxembourg 1–3
Malta 3–5
Monaco 3–5

TERMS AND CONDITIONS – NON-EU CUSTOMERS

Sim Race Webshop B.V.
Vlierbessenstaart 8, 1326 JH Almere, The Netherlands
CoC: 85163937 | VAT: NL863531611B01
✉️ info@simracewebshop.com | ☎️ +31 (0)85 200 6202

1. Scope

These terms and conditions apply to all offers, sales, and deliveries from Sim Race Webshop B.V. to customers located outside the European Union. By placing an order, the customer agrees to these terms.

2. Product Information

We strive for accurate descriptions. All product details, images, and pricing are subject to correction in case of typographical or technical errors.

3. Prices and Taxes

All product prices displayed on our webshop are exclusive of VAT, import duties, and clearance fees.

  • These additional costs will be calculated and collected by the local customs authorities and/or the shipping provider (UPS or FedEx).

  • Customers are responsible for paying any applicable VAT, import tariff, and handling fees directly to the carrier upon delivery.

  • Sim Race Webshop B.V. is not liable for delays, extra costs, or consequences arising from customs procedures or unpaid import fees.

If eligible, customers must independently claim any import VAT or tariffs with their local tax authorities.

4. Orders and Payment

Orders are processed after full payment is received. Sim Race Webshop B.V. reserves the right to cancel orders suspected of fraud, abuse, or incorrect data.

5. Shipping and Risk

All shipments are made via UPS or FedEx with Track & Trace.
Risk transfers to the customer upon confirmed delivery to the specified address.

6. Customs and Import Fees

Customers are solely responsible for all customs declarations, duties, and taxes.
Refusal to pay these charges may lead to return or destruction of the parcel, in which case no refund will be granted.

7. Right of Withdrawal and Returns

7.1 Right of Withdrawal

Customers may withdraw from the purchase within 14 calendar days after receiving the goods without stating any reason.

To initiate a return:

After return authorization, the goods must be sent back within 14 days.

7.2 Return Conditions

  • Items must be returned unused, undamaged, and in their original packaging.

  • Items returned without prior notification or approval will not be accepted.

  • Return instructions must be followed exactly as provided by Sim Race Webshop B.V.

  • Items showing signs of use or missing components may incur a 25% reduction in refund value.

7.3 Return Address

All returns must be sent to:

Sim Race Webshop B.V.
Weide 30
4206 CJ Gorinchem
The Netherlands

7.4 Return Costs & Refund

  • Return shipping costs, including any customs duties or clearance fees, are the responsibility of the customer.

  • The original shipping fee is non-refundable.

  • Refunds will be issued for the item price only (excluding shipping costs), within 14 business days after inspection.

  • Partial refunds may apply in case of damaged or used goods.

8. Warranty

  • All products are covered by the manufacturer’s warranty.

  • Warranty claims must be submitted directly to the manufacturer according to their procedure and terms.

  • Damage due to misuse, improper installation, wear & tear, or modifications is not covered.

  • Sim Race Webshop B.V. can assist in facilitating warranty communication if required.

9. Liability

Sim Race Webshop B.V. is only liable in cases of gross negligence or intent. No liability for consequential damages, delays, or customs issues.

10. Force Majeure

In cases of force majeure (e.g., natural disasters, pandemics, customs strikes, war), Sim Race Webshop B.V. reserves the right to delay or cancel the order without liability.

11. Intellectual Property

All website content, images, and texts are the property of Sim Race Webshop B.V. and may not be used without written consent.

12. Governing Law

These terms are governed by Dutch law. Disputes shall be submitted to the competent court in Amsterdam, The Netherlands.