Shipping and VAT Policy
Shipping Charges:
Shipping costs are calculated based on the weight of your order and the destination country. The total shipping cost will be displayed in your cart and during checkout.
VAT Exempt Purchases (EU):
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Companies with a valid VAT number are eligible for VAT exemption. However, VAT-exempt purchases must be shipped to the company's billing address, which must match the VIES-registered address.
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If the VIES system does not return the company address, additional valid proof, such as company registration and VAT registration documents, must be provided.
Non-EU Countries:
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Customers with a shipping address outside the EU are exempt from VAT at checkout. However, import duties and VAT may apply upon arrival in your country. These fees can be paid easily through the carrier.
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We ship to non-EU countries via UPS. The cutoff time for same-day shipping on business days is 11:00 AM CEST.
EU Countries:
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As of June 2021, all webshops are required to pay VAT according to the VAT rate of each EU country. As a result, our sales prices may vary depending on the destination country.
Export by Customer (Tourists):
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If you are a tourist in the Netherlands or another EU country, we can ship your order directly to your hotel. Please place your order in advance to ensure timely delivery.
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VAT is charged based on the destination country.
Reclaiming VAT:
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In the Netherlands, you can reclaim VAT via vatfree.com.
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In other EU countries, visit a Global Blue office at the airport to reclaim your VAT.
Standard Shipping Carriers:
We ship using the following carriers:
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Post NL
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DPD
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DHL
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UPS & UPS Express
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FedEx
Transit Times:
Netherlands: 1-2 working days (Mostly next-day delivery)
Belgium: 1-2 working days (Mostly next-day delivery)
Germany: 1-3 working days
Austria: 2-3 working days
France: 1-3 working days
Luxembourg: 1-3 working days
UK: 3-5 working days
Finland: 3-5 working days
Italy: 2-3 working days
Greece: 3-5 working days
Switzerland: 3-5 working days
Poland: 2-3 working days
Sweden: 3-5 working days
Denmark: 3-5 working days
Croatia: 3-5 working days
Norway: 3-5 working days
Czech Republic: 3-5 working days
Ireland: 3-5 working days
Portugal: 3-5 working days
Spain: 3-5 working days
Latvia: 3-5 working days
Hungary: 3-5 working days
Bulgaria: 3-5 working days
Malta: 3-5 working days
Romania: 3-5 working days
Slovenia: 3-5 working days
Slovakia: 3-5 working days
Estonia: 3-5 working days
Monaco: 3-5 working days
Lithuania: 3-5 working days